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Terms and Conditions

Ordering, shipping, cancellations, and return policies for doing business with eTribeca.

These Terms and Conditions (“Terms”) govern your use of the eTribeca website and your purchase of products and services from eTribeca, LLC. By placing an order or using this site, you agree to these Terms and Conditions. This page was last updated in 2026.

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Acceptance of Terms and Conditions

Continued use of this website, or the submission of an order, confirms your acceptance of these Terms and Conditions in full. If you do not agree with any part of these Terms, please do not place an order or use this site.

These Terms and Conditions apply to every purchase made through etribeca.com, by phone, or by email, and to every visitor browsing our website, regardless of location.

Order Acceptance Policy

Electronic order confirmations do not constitute order acceptance. eTribeca reserves the right to limit order quantities without notice.

Orders exceeding $2,000 USD require pre-approval and payment verification through our Credit & Fraud Department. Account balances may be applied to unpaid orders at our discretion.

Privacy Policy

eTribeca values customer privacy. Personal information is used for order processing and customer communication only. We do not sell our customer lists to other companies.

See our full Privacy Policy for additional details on how we collect, use, and protect your information.

Ordering

Orders placed by 3:00 p.m. EST Monday–Friday ship the same day if in stock. Back-ordered items typically require 2–4 weeks. We do not offer Saturday or Sunday deliveries.

All orders are subject to product availability and the mail order rules enforced by the Federal Trade Commission, which govern shipment timing and customer notification for delayed orders.

Shipping

Available options include next-day, second-day, and ground shipping. If you place your order by 3:00 p.m. EST Monday–Friday, and the product is in stock, your order will be shipped that day.

P.O. Box delivery is unavailable. Shipping costs vary by weight and distance.

Canceling an Order

Orders cannot be cancelled once processed unless stock is unavailable. Contact sales@etribeca.com to request cancellation of back-ordered items.

Return Policy

  • 30-day return window from invoice date for unopened products
  • Opened boxes are non-returnable
  • 15% restocking fee applies to non-defective returns
  • RMA number required; valid for 10 days
  • Defective software eligible for replacement only

Return Instructions

  • Items must be in original condition with all materials
  • Include original packing slip
  • Write the RMA number on the package exterior
  • Use UPS, Federal Express, or another tracked delivery service only
  • Customer pays all shipping costs
  • Email tracking numbers to sales@etribeca.com

Return Address

eTribeca, LLC
134 West 26th Street, 3rd Floor
New York, NY 10001
support@etribeca.com
Tel: 888-219-0207

Required RMA Information

  • Order or PO confirmation number
  • Product description or SKU
  • Customer name
  • Return reason (defective, DOA, non-defective)
  • Refund or replacement preference
  • Email address

Replacements ship immediately upon receipt, subject to availability. Original items must arrive within 10 business days; delays or non-receipt may result in credit forfeiture.

Limitation of Liability

eTribeca is not liable for indirect, incidental, or consequential damages arising from the use of our products, services, or website, to the fullest extent permitted by law.

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Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict-of-law provisions. Any dispute arising from these Terms will be resolved in the state or federal courts located in New York, NY.

Changes to These Terms and Conditions

eTribeca may update these Terms and Conditions from time to time. Continued use of this website after changes are posted constitutes acceptance of the revised Terms.

We recommend checking this page periodically for updates. If you have questions about any section of these Terms and Conditions, contact our team at support@etribeca.com before placing an order.